SHIPPING COST
2025.03.22
- What shipping methods do you offer?
We provide sea freight, air freight, international express (DHL/FedEx), and dedicated logistics routes, with special packaging requirements for vibration/ moisture-sensitive passive optical communication devices
.
- Do you provide door-to-door delivery?
Yes, door-to-door service covers customs clearance at major global ports and last-mile delivery, with real-time logistics tracking throughout
.
- Which countries do you ship to?
We cover 150+ countries, with key markets in the EU, North America, and Asia-Pacific, achieving regional delivery in as fast as 3 days through our global warehouse network.
- How are shipping costs calculated?
Freight rates are dynamically adjusted based on international benchmarks like the Drewry World Container Index (WCI), with volume-based discounts available for large clients.
- Can I get a real-time freight quote?
Log in to your account, enter cargo dimensions/weight and destination port, and the system will generate instant quotes including fuel surcharges and estimated duties.
- What factors affect delivery time?
Delays may occur due to pandemic impacts, port congestion (e.g., 2025 Rotterdam strike forecast), or extreme weather – we provide email alerts for such contingencies
.
- Do you offer expedited shipping?
Priority air freight guarantees delivery within 5 business days to key欧美 cities, with fees calculated based on actual cabin space availability.
- Will you handle customs clearance?
Our DDP (Delivered Duty Paid) service pre-submits ISF and HS codes, achieving 40% faster clearance than industry averages.
- How to resolve customs delays?
Our dedicated team responds within 5 minutes to provide supplementary CE/FCC certificates or assist with customs appeals
.
- Are shipments compliant with EU sustainability regulations?
All packaging materials meet the EU Green Shipping Pact 2025 requirements, with full carbon emission traceability
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- What if my goods are damaged during transit?
We provide free replacements (including return shipping) and automatically insure high-risk routes with Allianz marine coverage up to 110% of order value
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- How do you mitigate port congestion risks?
Our AI algorithms reroute shipments via alternative ports (e.g., Hamburg instead of Rotterdam) and dynamically adjust warehouse nodes
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- Do you provide supply chain contingency plans?
We maintain 30-day inventory buffers at hub warehouses like Rotterdam and Singapore to offset regional strikes or conflict risks
.
- Can bulk orders be split into multiple shipments?
Yes, we support staggered shipments and bonded warehouse storage to align with your production schedules
.
- Do you support bonded warehouse pickup?
Self-collection is available at bonded warehouses in Shanghai, Rotterdam, and Los Angeles, with real-time inventory synchronization
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